Senior Specialist

• Posted 2 days ago • Updated 2 hours ago
Full Time
On-site
To define
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Fitment

Dice Job Match Score™

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Job Details

Skills

  • Management
  • Leadership
  • Problem Solving

Summary

HCL Technologies Limited

Job Summary

To be responsible for managing and controlling processes within delivery operations, ensuring accuracy, efficiency, and adherence to company standards, while supporting the overall functionality of non-voice operations.
Key Responsibilities

1. Identify Erroneous, Inaccurate, And Inefficient Outputs/Processes, Communicate These To Leadership, And Participate In Problem Resolution.
2. Implement And Maintain Company Safeguards To Protect Confidential Client Information.
3. To Review & Resolve Discrepancy And Troubleshoot & Support Call Floor Production Output.
4. To Support In Carrying Out Floor Operations Specific To Their Functions
Skill Requirements

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Other Requirements

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: hcl001APP
  • Position Id: 69319-44049204
  • Posted 2 days ago

Company Info

About HCL America Inc.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. 

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