Job Title: SAP Led for Service Cloud V2

Job Title: SAP Led for Service Cloud V2
Location: This will be twice a month travel during design but largely remote thereafter (on-demand travel).

Industry Preference: IS-Utilities

 Exp: 14+

 Anyone who has implemented service cloud V2 for Utility industry & can lead design workshop…can play this role.

CX Lead - Service Cloud V2

This is a lead level role – would entail person to run the design workshop with client.

Job Description:

Analyze client business processes and requirements to develop tailored SAP Service Cloud v2 solutions

Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure they align with client needs.

Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other systems.

Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud v2 environment.

Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.

Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.

Troubleshoot and resolve complex issues that arise during the deployment and post-go-live phases

Lead the design, configuration, and testing of SAP Service Cloud v2 modules to ensure they align with client need

Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud v2 with other systems.

Ability to write functional specs, configure the system and problem solve.

Strong understanding of utility business processes, including meter-to-cash, customer service, and billing.

Proven track record of successful SAP Service Cloud project delivery in a consulting environment.

Excellent communication, presentation, and stakeholder management skills.