PLM Support Engineer

Teamcenter L1 Support Engineer

Santa Clara Valley or Austin, TX (Onsite)

Experience: 7+ Years

We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands-on experience with Teamcenter RAC, BOM management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer-facing support role is highly preferred.

Mandatory Skills:

• Teamcenter PLM Support
• Teamcenter Rich Client (RAC)
• BOM & Change Management
• Workflow Monitoring & Troubleshooting
• User & Access Management
• ServiceNow / ITSM Tools
• Incident & Problem Management
• Basic SQL & Linux/Windows Administration
• Excellent Communication & Stakeholder Management Skills
• Strong Functional Understanding of Teamcenter Business Processes

Desired Skills:

• Active Workspace (AWC)
• Teamcenter Administration
• ITIL Foundation
• Batch Job Monitoring
• Exposure to Manufacturing/Engineering Change Processes
• Experience supporting global users and business teams