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Lead Software Engineer - ServiceNow

Buffalo, NY, US • Posted 6 days ago • Updated 6 hours ago

Full Time

On-site

USD $116,400.00 - 194,000.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

Writing
Requirements Elicitation
Software Development
IT Management
Scalability
Design Review
Pair Programming
Configuration Management
Collaboration
Accountability
Continuous Improvement
User Experience
Performance Metrics
SLA
Enterprise Architecture
Regulatory Compliance
Development Testing
Knowledge Sharing
Systems Analysis
Scripting
Routing
Lifecycle Management
Data Modeling
Customization
Version Control
Continuous Integration
Continuous Delivery
Promotions
Software Development Methodology
Debugging
Analytical Skill
Conflict Resolution
Problem Solving
Application Development
Process Automation
Mentorship
Coaching
Workflow
Orchestration
Management
Communication
JIRA
Cloud Computing
Performance Tuning
Reporting
ServiceNow
Banking

Summary

Overview:

Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.

Lead design, development, and delivery of ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution.
Serve as technical lead and subject matter expert for ServiceNow development, establishing standards, patterns, and best practices.
Provide hands-on mentorship and technical coaching to junior and mid-level developers on ServiceNow development, workflow design, and platform capabilities.
Drive adoption of reusable, modular, catalog-driven solutions to enable scalability and reduce duplication across the platform.
Design and maintain approval frameworks, assignment group routing, and task lifecycle management aligned to enterprise processes.
Lead code reviews, design reviews, and pair programming sessions to ensure high-quality, secure, and maintainable implementations.
Establish and enforce ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
Partner across teams to ensure clear ownership, accountability, and alignment of workflows, tasks, and integrations.
Drive continuous improvement of workflows and processes, optimizing for efficiency, user experience, and operational outcomes.
Design and support integrations between ServiceNow and external systems (e.g., Jira, internal APIs, cloud platforms).
Implement and monitor workflow performance metrics (cycle time, SLA adherence, task completion) to improve platform effectiveness.
Ensure all solutions align with enterprise architecture, governance, risk, and compliance standards, including auditability and traceability.
Oversee source control, CI/CD pipeline alignment, and promotion of changes through development, test, and production environments.
Contribute to and lead application and platform architecture decisions within the ServiceNow domain.
Communicate technical designs, decisions, and tradeoffs effectively to both technical and non-technical stakeholders.
Promote a culture of engineering excellence, continuous learning, and knowledge sharing within the team.

SKILLS AND EDUCATION REQUIRED

Associate's degree and a minimum of 7 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience. In lieu of a degree, a combined minimum of 9 years' education and/or relevant work experience, including a minimum of 5 years' systems analysis and/or application development work experience

Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows
Proven experience architecting and delivering complex workflow-based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management
Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices
Experience leading development efforts and guiding implementation of reusable, modular, catalog-driven solutions
Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices
Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions
Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms

PREFERRED SKILLS

Expert analytical and problem-solving skills specific to application development and workflow/process automation
Experience leading technical initiatives, driving project milestones, and delivering complex solutions across multiple teams
Proven experience mentoring and coaching developers on ServiceNow development, workflow design, and platform best practices
Experience designing enterprise-scale workflow architectures, including multi-stage intake, task orchestration, and approval frameworks
Strong experience working in cross-functional environments and partnering with business, product, and architecture stakeholders
Advanced organizational, time management, and communication skills (verbal and written)
Experience implementing integrations between ServiceNow and external systems (e.g., APIs, Jira, cloud platforms)
Familiarity with ServiceNow platform governance, performance optimization, and operational reporting
Experience driving adoption of standards, reusable components, and platform best practices across teams
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist - Service Catalog
Flow Designer and Integration-related micro-certifications

We support our team members with generous benefits.

Competitive compensation
Health, welfare, and retirement benefits
401(k) match at 5%
Work-life balance and flexible work arrangements
Banking Officers start with 25 days PTO plus 12 paid holidays
40 hours paid volunteer hours per year
Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180520
Position Id: 299f42626da7b0f27ee1a566d3dbfdee
Posted 6 days ago

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