NOC Engineer I - Full Time and Hybrid in Charlotte

Charlotte, NC, US • Posted 30+ days ago • Updated 9 hours ago

Full Time

On-site

$65000 - $75000/yr

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Network Operations
Intellectual Property
IP
Ethernet
NOC
Network
Management
Network Administration
Technical Support
Telecommunications
Conflict Resolution
Problem Solving
Communication
Metro Ethernet
DWDM
Optical Fiber
T1
EFM
ADSL
Dragon NaturallySpeaking
DNS
Subnetwork
Routing Protocols
Border Gateway Protocol
OSPF
Routing Information Protocol
EIGRP
Telephony
TDM
VoIP
SIP
Computer Networking
Cisco
Ciena
ADTRAN
Fortinet

Summary

A growing fiber and telecommunications provider is seeking a NOC Engineer I to join its Network Operations Center team. This role is ideal for someone with hands-on networking or telecom experience who enjoys troubleshooting, monitoring live networks, and being on the front line of service reliability.
What You'll Do

Monitor large-scale transport, IP, Ethernet, and voice networks in a 24/7 NOC environment
Act as the first point of response for network alerts, service disruptions, and customer-reported issues
Triage incidents, open and manage trouble tickets, and provide clear, timely updates to customers and internal teams
Prioritize and resolve issues efficiently while knowing when and how to escalate
Perform basic system and network administration tasks, including troubleshooting, patching, and light automation
Support internal teams as an escalation resource when needed

What We're Looking For

2+ years of experience in networking, telecom, or related technical support roles
Experience working in a service provider or telecommunications environment
Strong problem-solving skills and the ability to remain calm in high-impact situations
Clear written and verbal communication skills, with a customer-focused mindset
Comfort working with live production systems and shifting priorities

Technical Experience (Preferred)

Carrier transport technologies (Metro Ethernet, DWDM, fiber services, T1s, EOC/EFM, ADSL)
IP networking fundamentals, DNS, and subnetting
Dynamic routing protocols (BGP, OSPF, RIP, EIGRP)
Voice and telephony technologies (TDM, VoIP, SIP, converged networks)
Exposure to networking vendors or certifications (Cisco, Ciena, AdTran, Fortinet, etc.) is a plus

Education

High school diploma or equivalent required
Associate's or Bachelor's degree preferred but not mandatory

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 862204
Posted 30+ days ago

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