Job DescriptionWe have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community banking technology team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities - Engage with development team throughout agile sprints to develop software for reliability and scale, ensuring minimal refactoring or changes
- Identify application patterns and analytics in support of better service level objectives. Design automated software and product upgrades, change management, and release management solutions.
- Deep Experience in Operating Services in Public Cloud, Strong grasp of SRE principles; SLIs/ SLOs, error budgets, incident management, observability, and resilience patterns. Hands-on with observability and incident tooling, Proficiency with CI/CD and deployment strategies
- Perform year-over-year analysis of production issues (e.g., P1-P3) to identify top failure modes, recurrence patterns, and control gaps
- Drive prioritized remediation programs across change/configuration, capacity/performance, dependency resilience, and code quality.
- Troubleshoot priority and escalation incidents, facilitate blameless post-mortems and ensure permanent closure of incidents and subsequent problem tasks.
- Establish comprehensive automated functional testing with dependable regression suites integrated into CI/CD to gate releases; improve reliability and speed through robust test data and include non-functional checks (performance, resilience, accessibility) in pre-prod and readiness reviews.
- Implement demand forecasting, load testing, and performance engineering in pre-prod; validate scale assumptions before peak events.
- Run game days and chaos experiments to validate failover, degraded-mode operation, and dependency timeouts.
- Embed shift-left quality and partner with Product to mature testing practices: co-define clear acceptance criteria and Definition of Ready/Done, align coverage to critical user journeys, and track quality KPIs (defect escape rate, automated coverage on key paths, change failure rate) tied to service objectives and release readiness.
- Cloud platform and automation
Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 5+ years applied experience
- Experience in AWS-based API development using Java, with proficiency in RESTful API development and related tools such as Postman and Swagger/OpenAPI.
- Proficient in utilizing AWS services (e.g., Lambda, API Gateway, S3, EC2, IAM, Event Bridge) to design and deploy API-driven solutions, with a focus on cost-efficiency, scalability, and performance.
- Skilled in implementing Infrastructure as Code (IaC) using tools like Terraform.
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Experience with AWS cloud monitoring tools like Datadog and CloudWatch.
- An advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform and usage of key SRE concepts such as SLOs and Error Budgets
- Advanced knowledge and experience in observability capabilities across applications (metrics, tracing, SLOs), alerting, telemetry collection and ability to design critical and golden signal monitoring and dashboards
- Solid understanding of agile methodologies, including CI/CD, application resiliency, and security, with experience in developing, debugging, and maintaining code in a large corporate environment using modern programming and database querying languages.
Preferred qualifications, capabilities, and skills - Experience instituting production readiness standards and error-budget policies across multiple product teams.
- Background in performance engineering and capacity planning for high-traffic, customer-facing systems
- Thorough understanding of Automated Functional Testing / Regression Testing and integration of the same in TrueCD
- Cloud / SRE certifications
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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