Genesis10 is currently seeking Technology Support for a hybrid position with a Major Financial Institution located in Charlotte, NC. This is a 6+ month contract opportunity. This position requires 3 days onsite. We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings. This position supports the Cybersecurity EIP program by acting as the initial point of contact for end users impacted by cleanup activities, bridging technical data protection efforts with business users to reduce exposure risk and improve data hygiene across the Active Directory environment.
Responsibilities: - Serve as Tier 1 intake and support for user inquiries related to data-driven remediation efforts
- Conduct targeted user outreach to impacted users (emails, Teams, calls) to drive remediation actions
- Explain remediation requirements clearly (e.g., removal of inappropriate access, elimination of sensitive data such as passwords in plain text)
- Track and document user responses, actions, and exceptions in ticketing or tracking tools
- Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed
- Support campaign-based remediation efforts, including follow-ups and reporting on completion status
- Maintain standardized documentation and FAQs to improve consistency of user experience
- Ensure all interactions align with internal data protection and risk reduction objectives
- Provide strong customer service and technical troubleshooting
- Troubleshoot software/hardware issues, support post go-live remediation efforts, and conduct manned office hours for users
Requirements: - 0-3 years of experience in Help Desk, IT support, or customer-facing technical support
- Basic understanding of Active Directory concepts (users, groups, access), file shares, and permissions
- Strong communication skills with the ability to clearly explain technical issues to non-technical users
- Experience working with ticketing systems or case management tools
- Strong attention to detail and ability to track multiple user interactions
- Comfortable operating in a structured, process-driven environment
- Highly responsive and organized
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Pay rate range: Up to $33.01 per hour
If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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