Senior SAP EWM

We are seeking a seasoned Senior SAP Extended Warehouse Management (EWM) AMS consultant with 15–20 years of overall SAP experience to manage and deliver Application Management Services (AMS) for a global client onsite in Chicago, Illinois.

The ideal candidate will possess deep expertise in SAP EWM, proven AMS delivery leadership, and significant transition experience as a receiver, ensuring a seamless handover from prior support teams.

This role requires strong stakeholder management, process governance, and hands-on problem-solving skills to stabilize and optimize SAP EWM operations in a complex, global environment.

Key Responsibilities

1. AMS Delivery & Operations

• SAP EWM AMS delivery, ensuring SLA compliance and high-quality service.
• Manage incident, problem, change, and release management activities following ITIL standards.
• Conduct root cause analysis and implement permanent fixes for recurring issues.
• Ensure operational stability of the SAP EWM landscape (both Decentralized and Embedded).
• Collaborate with offshore delivery teams for 24x7 coverage and global service continuity.

2. Transition Management (as Receiver)

• Act as the primary onsite lead during AMS transition, ensuring complete and accurate knowledge transfer from the incumbent vendor or implementation team.
• Validate and document processes, configurations, and open tickets during transition.
• Identify gaps, risks, and dependencies in the incoming support scope.
• Establish transition governance, reporting mechanisms, and issue resolution frameworks.
• Drive stabilization phase post-transition and ensure smooth handover into steady-state AMS operations.

3. Functional Expertise

• Provide advanced functional and operational support for:
• Inbound & Outbound Logistics
• Internal Warehouse Processes & Task Management
• Handling Unit (HU) & Wave Management
• RF Framework, Labor Management, Slotting & Rearrangement
• Storage Control & Cross-Docking
• Support integrations with SAP S/4HANA, TM, GTS, QM, and 3PL systems.
• Deliver minor enhancements, system tuning, and continuous process improvements.

4. Stakeholder & Team Interactions

• Serve as the onsite interface between client business/IT teams and offshore delivery centers.
• Mentor a team of onsite/offshore SAP consultants.
• Build strong relationships with client stakeholders and drive continuous improvement initiatives.

5. Continuous Improvement & Innovation

• Identify automation and optimization opportunities to improve service efficiency.
• Support innovation projects, such as migration to S/4HANA Embedded EWM or warehouse automation integration.
• Maintain comprehensive knowledge management and documentation.