Help Desk Technician Tier 2 / Onsite / Tempe

Phoenix, AZ, US • Posted 60+ days ago • Updated 4 hours ago

Full Time

On-site

$60000 - $75000/yr

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Tier 2
Collaboration
Management
System Administration
Problem Solving
Conflict Resolution
Technical Support
Communication
Customer Service
Mentorship
Tier 1
Help Desk
Workflow Optimization
Documentation
Scripting
Windows PowerShell
Microsoft Windows
Microsoft Azure
Identity Management
Regulatory Compliance
Computer Networking
System Documentation
SOP
Leadership
Insurance
SAP BASIS

Summary

We are looking for a Level 2 Help Desk Technician to join a growing onsite team in Tempe, AZ. This is a full time role supporting a mixed Windows and M365 environment where you'll own escalations, manage user access, troubleshoot technical issues, and ensure daily operations run smoothy. You'll work across desktop, identity, and networking tasks while collaborating closely with senior technical staff.
This position is perfect for a technician who's ready to move beyond basic ticket triage and take on more autonomy. You'll have direct ownership of escalated issues, opportunities to mentor junior staff, and exposure to Intune, Azure AD, networking, and light automation, giving you a pathway toward Systems Administration. The environment values efficiency, communication, and problem solving, creatin strong long term growth potential.
Required Skills & Experience

3-5+ years of IT support experience
Strong Windows, M365, Azure AD, and Intune skills
Foundational networking concepts
Strong communication and customer service mindset

Desired Skills & Experience

Experience mentoring Tier 1/help desk analysts
Experience with ticketing workflow improvement or SOP documentation
Exposure to scripting (powershell preferred)
Experience supporting executives / white glove support

What You Will Be Doing
Tech Breakdown

40% Windows 10/11 support
25% M365 / Azure AD user management
15% Intune endpoint configuration & device compliance
10% Networking fundamentals
5% Ticketing systems, documentation, SOP updates
5% White glove and leadership support

Daily Responsibilities

100% Hands On

The Offer

Bonus OR Commission eligible

You will receive the following benefits:

Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 801336
Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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