Description
Our growing client in Des Moines is seeking a Amazon Connect Developer to design, develop, optimize, and support Amazon Connect solutions. The individual will support and enhance 16 customer contact centers' operation. This person will rotate with two other developers in managing production support one out of every three weeks. This position requires strong verbal and written communication skills as the individual selected will collaborate closely with our Data & Integration team and our telephony business (non-technical) users.
Requirements
Hands-on Salesforce Service Cloud Voice (SCV) expertise, including configuration, call routing, Omni-Channel integration, and troubleshooting within the Salesforce-Amazon Connect ecosystem
Amazon Connect call flow design and development, including Contact Flows, routing profiles, queues, prompts, and telephony configuration
AWS Lambda development experience, especially building and maintaining Lambda functions used in Amazon Connect integrations, data dips, and SCV workflows
Telephony and voice platform testing experience, including end-to-end call flow validation, CTI behavior, call quality checks, and error path testing
Production support for SCV and Amazon Connect, including non-technical end-user support, issue triage, and root-cause analysis across Salesforce, AWS, and telephony layers
Strong written and verbal communication skills, with the ability to translate technical issues into clear guidance for business stakeholders and support teams
Preferred Skills:
Insurance or financial services background
Experience with ticketing systems
ServiceNow, Zendesk, Ivanti
Experience with Agile platforms
Jira, Azure DevOps, Trello
AWS Technologies, Amazon Web Services (AWS), AWS Lambda, Amazon Cloud, Amazon Connect, VoIP, VOIP - Voice Over IP, Computer Telephony Integration, IP Telephony, Telephony System, JIRA, Azure DevOps, Trello
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01500-0013422003
- Posted 12 hours ago
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