Description Senior Manager, Global HRIS (Workday) About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team A&M is seeking a Senior Manager, People Systems to lead the operational excellence, continuous improvement, and strategic evolution of our global Workday ecosystem.
This role is responsible for leading a global team of HRIS professionals and ensuring our People Systems platform effectively supports a rapidly growing global organization. As an established Workday customer, A&M continues to expand platform capabilities across HCM, Recruiting, Talent & Performance, Payroll, Benefits, Time Tracking, and Absence while delivering an exceptional employee experience.
The ideal candidate is an experienced Workday leader who combines deep platform expertise with strong operational discipline, people leadership, and a passion for building scalable processes, teams, and technology solutions.
How you will contribute Lead and Develop a Global People Systems Team - Lead, coach, and develop a global team of HRIS analysts responsible for Workday operations and support.
- Provide leadership and oversight to a globally distributed People Systems team, ensuring alignment on priorities, service quality, and delivery standards.
- Foster a culture of accountability, collaboration, continuous improvement, and professional development.
- Drive Operational Excellence Across the Workday Platform
- Own day-to-day HRIS operations and ensure stability, scalability, and performance across the Workday environment.
- Establish and manage a tiered support model (L1/L2/L3) with clear ownership, escalation paths, service level commitments, and performance metrics.
- Lead production support activities, including triage, issue resolution, root cause analysis, and continuous service improvement.
- Manage Workday bi-annual releases, coordinating testing, evaluating new functionality, and driving adoption of platform enhancements.
Shape the Future of People Technology - Partner closely with HR, Talent Acquisition, Benefits, Payroll, Finance, IT, and business stakeholders to identify opportunities for optimization and innovation.
- Drive adoption of new functionality and enhancements that improve user experience, operational efficiency, and business outcomes.
- Collaborate with the HRIS Implementation Lead, People Technology Architecture Lead, and Integrations team on strategic initiatives and cross-functional projects.
- Help define scalable processes and governance frameworks that support organizational growth.
Build Strong Stakeholder Partnerships - Serve as a trusted advisor to business leaders and functional stakeholders.
- Communicate technical concepts and platform capabilities to both technical and non-technical audiences.
- Provide regular updates and insights to leadership regarding operational performance, platform health, risks, and opportunities.
Qualifications - 5+ years of recent hands-on Workday administration, configuration, and support experience required.
- 7+ years of HR technology, HRIS, People Systems, or related experience with increasing responsibility, including team leadership.
- Experience managing or overseeing an offshore or globally distributed team.
- Demonstrated ability to build and manage SLA frameworks and tiered support models in a complex, high-volume environment.
- Proven record of managing Workday production support including triage, configuration, and root cause resolution.
- Strong interpersonal, oral, and written communication skills; ability to translate technical concepts for non-technical stakeholders.
- Ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines in a fast-paced, growing organization.
- Comfortable working across global teams and time zones.
- Self-motivated and able to work both independently and collaboratively.
- Customer service oriented with a demonstrated desire to deliver an excellent experience.
- Bachelor's degree in Human Resources, HRIS, Business Administration, IT/IS, MIS, or related field preferred.
- Highly proficient in Microsoft Excel; experience with ITSM or ticketing tools (e.g. ServiceNow, Jira) a plus.
Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $170,000 - $190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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