Intelligent Automation Lead (Hybrid/Remote-New Jersey)

Description & Requirements

Maximus is currently seeking an Intelligent Automation Lead. Maximus continues to grow our Digital, Design, and Experience Organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser focused on introducing differentiated solution offerings aligned with mission requirements to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to solve complex problems and turn bold ideas into scalable solutions.

As part of this long-term vision, the Digital, Design, and Experience Organization plays an integral role across both business functions and technology capabilities. The organization is seeking a Capability Lead - Intelligent Automation to own and advance process automation solutions, leveraging RPA, APA, Intelligent Document Processing (IDP), process mining, and workflow technologies. This role provides a unique business and product perspective on how intelligent automation can transform and improve enterprise operations.

This role serves as Capability Owner (Product Owner), individual contributor, for automation capabilities-capturing business demand, defining priorities, shaping solutions, and guiding delivery teams through implementation and production stabilization to ensure scalable, measurable, and sustainable results.

This role is based out of our Princeton, New Jersey office location and is expected to be in the office 3 or more days a week to collaborate in person with the team and other leaders.

Essential Duties and Responsibilities

- Conduct design sessions with customers to identify requirements.

- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.

- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.

- Groom user stories with the software delivery team to ensure they are consumable for delivery.

- Present product backlog items for commitment in sprint planning meetings.

- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.

- Receive product demonstrations from the delivery team and accept user stories as done.

- Provide product demonstrations to the customer.

- May provide coaching to lower level associates.

Job-Specific Essential Duties and Responsibilities:

- Deliver digital transformation results by leveraging and implementing intelligent automation solutions using RPA, APA, IDP, etc. technologies to improve efficiency, accuracy, and throughput across business processes.

- Serve as a Subject Matter Expert (SME) in intelligent automation, providing guidance on the appropriate use of RPA, IDP, process mining, and workflow automation technologies across the enterprise.

- Act as the capability owner and product lead for automation solutions, capturing customer requirements, defining priorities, and maintaining a well-groomed automation backlog.

- Partner with business stakeholders to identify, assess, and prioritize automation opportunities, translating operational needs into clearly defined use cases and requirements.

- Collaborate with delivery and engineering teams to design and implement solutions using RPA/APA platforms (e.g., Automation Anywhere, Power Platform, UiPath, n8n, etc.) and IDP technologies (AWS based services or commercial IDP products).

- Define KPIs, reporting requirements, and measurement strategies to help track automation value realization and operational performance.

- Execute and monitor approved implementations and lead or coordinate the triaging of production related issues to ensure stable operations.

- Proactively engage with senior business stakeholders to identify new automation opportunities and drive continuous process improvement.

- Create roll-up and aggregate reporting for various levels of leadership, communicating progress, outcomes, risks, and optimization opportunities.

- Create, manage, and enforce automation capability standards to ensure consistent, robust, and supportable implementations.

- Support process discovery and documentation efforts, including current state and future state process mapping and validation of automation benefits.

- Create and maintain requirements of documentation, solution designs, and standards to support reuse and scalability of automation assets.

Minimum Requirements

- Bachelor's degree

- 7-9 years related experience

- Product Owner certification in scaled agile framework or other equivalency

Job-Specific Minimum Requirements:

- Bachelor's degree with 7-9 years related experience. Additional years of relevant experience will be considered in lieu of a degree; a Master's degree is a plus.

- Per customer requirements, this position requires United States Citizenship

- 4+ years of experience in digital transformation, process automation, product ownership, or related fields.

- 2+ years of hands-on experience working with RPA/IDP/APA platforms, with a strong understanding of automation applications including AWS-based services or commercial products across business processes.

- Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams.

- Experience defining product or capability of roadmaps and execution frameworks within cross functional teams.

Preferred Skills and Qualifications:

- Certifications in agile delivery methodologies and/or Agentic Automation are a plus.

- Experience with multiple automation platforms (e.g., Automation Anywhere, UiPath, Blue Prism, Power Platform).

- Exposure to process mining or task mining tools and methodologies.

- Experience working with COTS implementations.

- Domain knowledge in healthcare, call center operations, or public sector environments preferred but not required.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$ 110,000.00

Maximum Salary

$ 130,000.00