Field Technician

Job Description:

Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Join as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

●     End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

●     System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.

●     Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.

●     Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

●     Identity Management: Manage user, group, and computer accounts within a centralized directory service.

●     Training & Compliance: Assist with security awareness training and phishing simulations.

●     Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

●     Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to other offices statewide (average 2 days per week) with client personnel.  No travel reimbursement necessary. 

Required Qualifications

●       3+ years of experience in each of the following:

○       Field technician support

○       Desktop and laptop troubleshooting

○       Mobile device support

○       Network administration and support

○       Software installation and maintenance

○       Peripheral device configuration

○       Help desk/telephone support

●       Exceptional customer service skills with a commitment to user satisfaction

●       Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

●       CompTIA A+, Network+, or similar IT certifications

●       Experience with macOS support

●       Google Workspace administration experience

●       Experience in government or conservation organizations

Technical Skills

●       Windows 10/11 operating systems

●       Microsoft 365 and Office Suite

●       Active Directory administration

●       iOS and Android mobile device management

●       Basic networking (TCP/IP, DNS, DHCP)

●       Antivirus and security software

●       Remote support tools

Required Skills: