Consulting Manager – Procurement Operations & Coupa Activation

Position: Consulting Manager – Procurement Operations & Coupa Activation

Location: Dallas, TX (Remote with occasional travel)

Description:

We are seeking a Consulting Manager, Procurement Operations & Coupa Activation to lead Procurement Operations execution and Coupa activation across North America. This role will serve as the bridge between procurement policy, system enablement, and day-to-day procure-to-pay operations, ensuring successful Coupa adoption, supplier enablement, PO compliance, invoice accuracy, workflow governance, and operational discipline in support of Brink’s Source-to-Pay transformation.

Key Responsibilities:

Coupa Activation & Adoption Leadership

• Lead wave-based Coupa deployment and stabilization across North America
• Drive user onboarding, training, and adoption aligned to persona-based journeys for requesters, approvers, AP, and suppliers
• Enforce “No PO, No Pay” policy and process adherence across North America
• Coordinate with IT, Accenture / MSP, and business teams for cutover, hypercare, and issue resolution

Procurement Operations Execution (P2P)

• Own execution quality for requisition-to-PO, supplier onboarding, invoice processing, and payment readiness
• Ensure workflow compliance, approval matrix governance, and data integrity within Coupa
• Monitor operational KPIs including PO cycle time, invoice match rate, touchless processing, and exceptions
• Act as the first escalation point for operational breakdowns

Supplier Enablement & Governance

• Drive supplier onboarding, catalog enablement, and master data readiness
• Ensure suppliers are fully enabled for PO-based invoicing and Coupa network participation
• Partner with Procurement to support supplier segmentation, risk management, and performance tracking

Control, Compliance & Audit Readiness

• Ensure adherence to SOX controls, procurement policy, and audit requirements, including PO compliance, invoice validation, and approval governance
• Support audit readiness and control testing across the P2P lifecycle
• Drive exception management and remediation for control gaps

Continuous Improvement & Automation

• Identify and execute opportunities to reduce manual touchpoints in invoice processing and supplier onboarding
• Improve first-time-right rates, cycle times, automation, and straight-through processing
• Partner with GSS MSP Operations, the Coupa SI partner, and IT to enhance Coupa workflows, integrations, and reporting

Stakeholder & Change Management

• Act as the primary interface between Procurement, Finance, IT, and operations teams
• Lead training, communications, and adoption tracking for the Coupa rollout
• Provide regular reporting on adoption, performance, and risks to leadership

Key Deliverables: First 6–12 Months

• Stabilized Coupa go-live across North America, with no critical defects and stable transaction flows
• At least 75% PO compliance and measurable invoice match rate improvement aligned to go-live criteria expectations
• Full supplier onboarding and catalog enablement for priority vendors
• Established operational KPI dashboard and governance cadence
• Reduced exception volume and improved cycle times across P2P

Required Experience

• 3–5 years of experience in Procurement Operations, P2P, Shared Services, or related operational transformation roles
• Hands-on experience with Coupa or similar procure-to-pay platforms
• Experience supporting large-scale system rollout, stabilization, or transformation programs
• Strong understanding of supplier onboarding, procurement policy, invoice-to-pay operations, controls, audit, and compliance frameworks

Preferred Profile

• Experience operating in a GSS, BPO, or MSP-enabled environment
• Proven ability to manage cross-functional stakeholders and external partners
• Strong data-driven mindset with focus on KPIs, performance management, and operational improvement

Success Profile

• Adoption-first mindset: Drives behavior change, not just system deployment
• Control-oriented: Enforces governance without slowing the business
• Operationally rigorous: Focuses on SLAs, KPIs, and root-cause resolution
• Execution leader: Runs day-to-day operations while stabilizing transformation