ServiceNow Technical Architect

Title: ServiceNow Technical Architect
Location: Remote

Core Competencies

• Technical Architecture: Design scalable, secure, high-performing ServiceNow architectures aligned with business objectives.
• Stakeholder Influence: Build trusted relationships across all levels, including C-suite, and influence outcomes through credibility.
• Communication: Clearly communicate complex architectural decisions, risks, and platform direction to diverse audiences.
• Problem-Solving: Diagnose complex problems, evaluate options, and develop scalable solutions.
• Business & Industry Acumen: Understand customer industry, business model, and strategic priorities to connect platform decisions to business outcomes.
• Platform & Product Roadmapping: Develop defensible ServiceNow roadmaps translating business objectives into sequenced adoption plans.

Skills

• ServiceNow Platform: Deep knowledge of CMDB, CSDM, application development, integrations, security, and instance lifecycle management.
• Architecture: Solution design, governance, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).
• Workflow/Product: ITSM expertise is mandatory; expertise in at least one additional area such as ITOM, CSM, HRSD, or SecOps.

Certifications

Required: CSA, CAD, and at least one CIS.

Expected: ArchX – Advanced Architecture; CTA (in pursuit or completed); Now Assist Essentials; Now Assist Executive Micro-Certification; Agentic AI Executive Micro-Certification.