eServices Management Analyst 2 (Phoenix, AZ )

Respond by: 09/24/2026

Job Location: Phoenix, AZ

Work Mode: Position is primarily remote with occasional in office days required.

Full Job Description:

The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate nonvalue added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform complex, and/or specialized management studies

Required Experience
Minimum of one (1) to two (2) years management analysis experience

Required Skills
-Extensible Markup Language (XML) - Altova XMLSpy
- Analysis of technology and information systems
- SQL - MS SQL Server Management Studio (Database Mgmt Systems)
- Azure DevOps
- Quality Assurance testing
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

Knowledge/Understanding
- Experience working with/in Tax Administration would be preferred
- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;
- Knowledge of contemporary business methods, procedures, and practices;
- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies
- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

Skills
- Effective verbal, written, and listening communication skills
- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
- Effective interpersonal skills and demeanor
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Required Skills:

Minimum of one (1) to two (2) years management analysis experience

Extensible Markup Language (XML) experience

Quality Assurance testing experience

SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience

Preferred Skills:

One or more years of experience in tax related service and administration

Bachelor's degree in business, computer information systems, or related field

Azure DevOps experience