IT Lab Computing Engineer (Empower)

Job Title: IT Lab Computing Engineer (Empower)
Location: Waltham, MA (Onsite)
Experience: 5+ Years
Relocation: Candidates willing to relocate will be considered.

Job Summary

We are seeking an experienced IT Lab Computing Engineer with strong Empower and Laboratory Computing/Instrumentation experience to provide onsite laboratory IT support for a leading life sciences client. The ideal candidate will have expertise in laboratory systems, instrument connectivity, validation/compliance, and Windows-based laboratory computing environments. This role requires excellent troubleshooting, customer support, and stakeholder management skills.

Mandatory Skills

• Empower (Waters) experience – Mandatory
• IT Laboratory Computing Support
• Laboratory Instrumentation Support
• Lab Instrument Connectivity
• Break/Fix Support
• Windows Administration
• Validation & Compliance (IQ/OQ/PQ)
• Change Control & Risk Management
• Pharmaceutical/Biotech Laboratory Environment
• Customer & Vendor Coordination

Key Responsibilities

• Provide onsite IT support for laboratory computing systems and connected instruments.
• Troubleshoot and resolve hardware, software, and instrument connectivity issues.
• Support laboratory validation and compliance activities including IQ/OQ/PQ documentation.
• Gather business and technical requirements from laboratory users.
• Analyze existing processes and recommend improvements.
• Coordinate with laboratory owners, vendors, and field service engineers.
• Implement Windows security policies and ensure regulatory compliance.
• Maintain inventory of laboratory equipment, computers, software, and peripherals.
• Perform preventive maintenance activities on laboratory systems.
• Support system upgrades, migrations, and change management initiatives.
• Prepare weekly status reports and participate in operational review meetings.

Required Qualifications

• Bachelor's or Master's degree in Pharmaceutical Sciences, Biotechnology, Biomedical Engineering, Chemical Engineering, Computer Science, or related discipline.
• Minimum 5+ years of relevant IT experience.
• Experience supporting laboratory computing environments.
• Strong experience with Empower.
• Knowledge of laboratory instrumentation and instrument integration.
• Experience with validation activities (IQ/OQ/PQ).
• Strong Windows operating system knowledge.
• Experience with Agile and/or Waterfall methodologies.
• Excellent communication and customer-facing skills.

Preferred Skills

• Drug Discovery & Development
• Clinical Data Management
• Laboratory Workflows
• Sample Management
• Chemical & Biologics Management
• Robotic Systems Integration
• GLP, GMP
• 21 CFR Part 11
• 21 CFR Part 210/211
• 21 CFR Part 820
• Visio, MS Project, SharePoint