Team Lead, Support

{"description": "At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their w

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will mai

We're hiring a Technical MSP Manager for a full-time opportunity based in Reading, PA or Allentown, PA (hybrid) with a rapidly growing Managed Services Provider delivering enterprise-grade IT solutions to mid-market and SMB clients nationwide. This company specializes in modern infrastructure environments across Cisco and Fortinet networking, VMware virtualization, Microsoft Windows Server, Red Hat Linux, and Azure cloud technologies. If you're a hands-on technical leader who thrives in fast-pac

An IT services and managed services provider (MSP) is seeking a Junior Helpdesk Coordinator to join their team. In this client-facing role, you will serve as the primary point of contact for incoming client support requests, ensuring all calls are answered promptly, documented accurately, and routed to the appropriate technical resources. You will play a critical role in coordinating service desk operations and delivering a high-quality customer experience for clients across multiple industries.