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Salesforce Support Analyst

Hybrid in East Hartford, CT, US • Posted 7 hours ago • Updated 7 hours ago

Contract W2

12 Months

No Travel Required

Hybrid

$50/hr

Carlin Shayn Inc

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce.com
Troubleshoot
Root Cause Analysis
Testing
UAT Testing
Agile
Documentation
DevOps
Azure DevOps
JIRA
Portal Improvement
Technical Support
Web Portals
Issue Resolution
Acceptance Testing

Summary

Position Details:
• Role: Salesforce Support Analyst (Application Support Analyst)
• Location: Hartford, CT
• Work Model: Hybrid (minimum 1 day onsite per week)
• Employment Type: W2 Only
• Local candidates only

Key Responsibilities:
• Provide end-user support for Salesforce-based portals (Provider Portal, Parent Portal, and Single Entry Portal)
• Troubleshoot issues and perform root cause analysis
• Support enhancements, testing, and feature rollouts
• Assist with UAT testing and release validation
• Work with developers, analysts, and Agile teams
• Handle issue tracking, documentation, and reporting using Azure DevOps and Jira
• Support onboarding and rollout of new Single Entry Portal

Key Deliverables:
• End-user support resolution and troubleshooting documentation
• Issue tracking and triage in Jira and Azure DevOps
• UAT support and test cycle execution
• Knowledge base articles and user documentation
• Feedback tracking for enhancements and portal improvements

Key Responsibilities Include:
• Supporting provider, parent, and Single Entry portals
• Participating in Agile ceremonies and backlog discussions
• Coordinating with technical teams for bug fixes and enhancements
• Ensuring high-quality user support and timely issue resolution

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171966
Position Id: 8976968
Posted 7 hours ago

Company Info

About Carlin Shayn Inc

With years of industry expertise, we understand the challenges businesses face in finding the perfect candidate. Our team works closely with employers to craft personalized recruitment solutions.

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Rohit Ojha

Recruiter @ Carlin Shayn Inc

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