Description We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite.
Responsibilities:
Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs
Troubleshoot hardware, software, OS, and network-related issues across user environments
Provide remote support for systems and applications using standard tools
Escalate complex issues and collaborate with senior team members when needed
Partner with IT leadership to understand user needs, processes, and support strategies
Coordinate with team members to expedite issue resolution
Document incidents, troubleshooting steps, and resolutions accurately
Contribute to and maintain knowledge base articles
Support IT projects and infrastructure-related initiatives as assigned
Participate in on-call support rotation as needed
Requirements Technical Skills
- 3+ years supporting Windows and iOS environments in enterprise settings
- Strong knowledge of:
- Windows 10/11
- Microsoft 365 / Office 365
- iOS and device management
- Active Directory & Azure AD
- SCCM (including imaging and PXE boot)
- Understanding of networking fundamentals:
- TCP/IP, DNS, DHCP, VPNs
- Experience supporting networking infrastructure deployments and changes
- Experience with ticketing systems (Freshservice a plus)
- Strong troubleshooting and problem-solving abilities
- Ability to manage IT asset inventory accurately
- Experience working within SLA-driven support environments
- Strong communication (written and verbal)
- Professional and customer-focused approach
- Detail-oriented with solid documentation habits
- Team-oriented mindset with strong collaboration skills
- Eagerness to learn and continuously grow technical skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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