Solution IT Inc. is looking for ITSM Lead (ServiceNow) for one of its clients Sunnyvale, CA
Job Title: ITSM Lead (ServiceNow)
Summary
We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes, drive service improvements, and ensure adherence to ITIL best practices in an onsite engagement model.
Responsibilities
- Lead ITSM processes (Incident, Problem, Change, Request)
- Govern ServiceNow ITSM modules and drive process optimization
- Define and monitor SLAs/KPIs to improve service delivery
- Ensure compliance with ITIL best practices
- Manage client escalations and reporting
Required Skills
- 8 12 years of ITSM and ServiceNow experience
- Strong knowledge of ITIL framework
- Proven experience in ITSM module implementation and support
Work Site: Sunnyvale, CA (5 Days Onsite)
Duration: 6 Months
Expected Start Date: Immediate - 2 weeks
Number of Positions: 01
Please send your responses back to
Thanks
Recruiting Team
SOLUTION IT INC
Work: / Extn 146 / 155
URL:
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Solution IT, Inc, 60E Concord St, Wilmington, MA 01887 Phone: Fax: 
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