JIRA End User Support Specialist

Pleasanton, CA, US • Posted 10 hours ago • Updated 10 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Scrum
  • jira
  • Kanban
  • FAQs

Summary

Required Skills & Experience
3+ years in a Jira end user support, adoption or training role
Strong facilitation and training delivery skills — comfortable presenting to technical and non-technical audiences
Solid Jira Software and Jira Service Management end user knowledge
Experience in agile environments — Scrum and Kanban coaching experience preferred
Strong written and verbal communication skills
Experience managing a helpdesk or service desk function
Familiarity with change management communication best practices

Key Responsibilities
Design and deliver Jira and Agile training programmes — onboarding, re and advanced sessions
Manage the CoE service desk queue — triage, resolve and escalate user requests
Drive Jira adoption across the organisation — track metrics, identify low-adoption teams and run targeted engagement campaigns
Handle minor enhancement requests — custom views, filters, basic board configurations and simple dashboards within approved standards
Lead end user change communications and training for each phase of the Jira redesign rollout
Produce and maintain self-service training materials — guides, videos and FAQs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91098872
  • Position Id: 5286-10115-
  • Posted 10 hours ago
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