Technical Support

Entry-Level IT Support / Technical Support Specialist
Location: On-site - Wappingers Falls, NY (5 days/week)
Schedule: 35 hours per week
Pay Rate: $20-$22/hour
Overview
This is a great opportunity for someone looking to start an IT career in a hands-on support environment. The role offers exposure to enterprise systems, ongoing learning, and long-term growth. Ideal for entry level candidates, individuals with entry-level IT certifications, or students currently pursuing a technology-related degree. In this position, you will provide first-level technical support to internal users, field technicians, and customers, ensuring systems remain operational and issues are resolved efficiently.
Responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, and connectivity issues (Windows OS, Office 365, VPN)
• Assist with onboarding and offboarding, including account setup and equipment provisioning
• Provide remote support to field technicians and users across the organization
• Log, track, and manage support tickets using ServiceNow or a similar ticketing system
• Escalate complex issues to senior engineers or specialized support teams as needed
• Deliver a professional, customer-focused support experience

Qualifications

• Recent IT certification (CompTIA A+ or Google IT Support preferred) or recent graduation from a technology-related program
• Strong communication, problem-solving, and customer service skills
• Ability to work on-site five days per week
• Willingness to learn and grow within an IT support environment
• U.S. Citizenship required due to client requirements

Nice to Have (Not Required)

• Internship or previous help desk experience
• Exposure to ServiceNow or other IT ticketing systems
• Experience supporting remote users or working in a corporate IT environment

Why This Role

• Competitive hourly pay ($20-$22/hour)
• Flexible 35-hour work week
• Entry-level opportunity with no prior professional IT experience required
• Hands-on experience with enterprise tools and technologies

Job Type & Location
This is a Contract position based out of Wappingers Falls, NY.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on May 12, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.