A local company in Hawaii is seeking for someone who wants to work with Application Support to support and enhance their platforms. This role is a hybrid of Business Analysis and Application Support, serving as a key liaison between business units, technical teams, and external vendors. Candidates may come from a traditional Business Analyst experience or from a Tier 2-3 Help Desk or Application Support experience, provided they have experience supporting enterprise applications and working directly with business stakeholders. This role requires comfort operating in a regulated, fast-paced production support environment with on-call responsibilities. If you are interested, please apply and one of our recruiter will reach out to you.
Responsibilities
- Act as the primary liaison for day-to-day operational support the company's systems, including production issues, monitoring, and system analytics
- Lead troubleshooting efforts for high-priority and high-severity production issues, coordinating with internal teams and external vendors
- Provide Tier 3 application support for complex system and customer issues, including vendor escalations
- Support application releases, including testing coordination, issue tracking, implementation, and post-release validation
- Gather, analyze, and document business and system requirements from multiple business units
- Maintain and update application documentation, including business processes, system workflows, and integration diagrams
- Run reports and analyze data to identify trends, discrepancies, and opportunities for system and process improvement
- Configure system parameters to support new products, services, enhancements, and security updates
- Develop and maintain training materials such as user guides and cheat sheets; deliver training to internal teams as needed
- Ensure systems remain compliant with regulatory, risk, and audit requirements, including participation in remediation efforts
- Participate in a 24x7 on-call rotation for high-severity production issues
- Support and manage smaller projects, enhancements, and release transitions from implementation through operations
Qualifications
- Candidates from a Tier 2-3 Help Desk or Application Support experience are encouraged to apply if they have experience supporting applications and working directly with business users
- Experience in a Business Analyst and/or Application Support role, with strong exposure to production support and operations
- Experience supporting client-server or SaaS applications in a regulated or enterprise environment
- Proven ability to troubleshoot complex application issues and coordinate resolution across technical teams and vendors
- Excellent communication skills with the ability to translate between business, technical, and vendor teams
- Ability to manage multiple priorities in a fast-paced, production support environment
Job Type & LocationThis is a Contract to Hire position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $35.00 - $47.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Honolulu,HI.
Application DeadlineThis position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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