Service Desk Representative
Remote • Posted 30 days ago • Updated 4 days ago
Dahl Consulting
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Job Details
Skills
Summary
Location: Remote - Must be located in PST, MT, or CST Time zones
Schedule: 10am – 7pm MST | Monday - Friday
Job Type: Contract (6 months)
Compensation: $18.00 - $21.00 per hour (W2)
Industry: Renewable Energy
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About the Role
We are seeking a skilled Service Desk Representative to join our client’s corporate technology support team. This role is focused on providing comprehensive technical assistance to internal users, ensuring smooth operation of systems, hardware, and applications. The position offers an initial 6-month term with opportunities for skill development, project extensions, and potential conversion to full-time employment. Training will be provided for up to two weeks.
As a Service Desk Representative, you will serve as the first point of contact for technical support, resolving issues across operating systems, software, hardware, and connectivity. Unlike traditional triage desks, this team emphasizes hands-on troubleshooting and resolution. You will collaborate with internal technology teams to minimize disruptions and enhance the employee experience.
Key Responsibilities:
- Provide technical support via phone, chat, email, and remote tools.
- Diagnose and resolve issues using technical skills, historical records, and knowledge bases.
- Analyze and triage technology problems, escalating to Tier 2 when necessary.
- Process service requests in line with organizational guidelines and SLAs.
- Document issues and resolutions for audit and escalation purposes.
- Partner with technology teams to improve processes and user experience.
- Adhere to security practices to safeguard systems and data.
- Stay informed on emerging technologies to deliver innovative solutions.
Required:
- Certifications such as CompTIA or experience with Google Workspace.
- Intermediate knowledge of troubleshooting fundamentals.
- Experience with current Windows OS and built-in applications.
- Ability to troubleshoot iOS mobile devices and applications.
- Familiarity with Microsoft Active Directory/GPO and networking protocols (DHCP, DNS).
- Understanding of cybersecurity fundamentals and best practices.
- Knowledge of conferencing A/V solutions and VOIP technologies.
- Strong customer service and communication skills.
- Aptitude for learning new technologies and processes.
- Intermediate knowledge of Chrome OS and Mac OS.
- Experience providing remote support via phone and chat.
- Familiarity with Single Sign-On systems.
- Basic knowledge of G-Suite in a corporate environment.
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
- Dice Id: 10109792
- Position Id: 28834
- Posted 30 days ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
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