Role: Technical Writer

Location: Berkeley Heights, NJ (onsite)

Duration: Long term Contract

Work Schedule: 5 days a week onsite

Experience: 10+ Years

Employment Type: Must work on Next Gen Software Solutions LLC's W2

Roles & Responsibilities:

Industry Knowledge: Banking, Payment and Credit Card domain experience

Experience: 10 to 12 Years of industry experience
Experience in Credit Card issuer area like
- card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
- monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
- Payments, Rewards, Rules processing, Configurations, and Reporting,
- regulatory compliance in the area of interest rate, and cardholder data
- how credit card issuer lifecycle works for business / merchant, financial institutes

Research and Information Gathering: Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality.
Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency.
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation.
Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis).
Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs.
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.

Key Skills and Qualifications

Excellent Writing Skills: The ability to present complex information clearly and succinctly, with a strong grasp of grammar, style, and syntax.
Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial.
Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.
Research and Analytical Skills: The capacity to break down complex data, analyze information, and organize it logically for the reader.
Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
Software Proficiency: Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author), content management systems (CMS), and common office software (e.g., Microsoft Office Suite).

Typical Documentation Types

Technical writers produce a variety of materials depending on the industry:

User manuals and guides
Installation and configuration instructions
Online help sections and FAQs
API developer guides

About Next Gen Software Solutions LLC:

Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and experience-principles that guide every aspect of our operations.

Equal Employment Opportunity Statement:

Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws

About Next Gen Software Solutions LLC:

Next Gen Software Solutions is a trusted provider of IT staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army soldier, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and excellence—principles that guide every aspect of our operations.

Technical Writer (Cards and Payments) | Berkeley Heights, NJ (onsite)

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