Description
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in San Luis Obispo, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive service in a water industry environment. The role focuses on maintaining smooth desktop operations, supporting Microsoft Windows systems, and ensuring employees receive timely assistance with technical concerns.
Responsibilities:
Respond to service desk requests and provide timely support for desktop, laptop, and peripheral issues.
Troubleshoot problems related to Microsoft Windows environments, including Windows 10, and restore normal system functionality.
Assist users with account access, password support, and directory-related requests within Active Directory.
Diagnose basic hardware and software issues, identify root causes, and apply effective solutions or escalate when needed.
Install, configure, and maintain end-user devices and standard workplace applications.
Document incidents, resolutions, and follow-up actions clearly within the ticketing system.
Support daily IT operations by monitoring recurring issues and helping improve the overall end-user support experience.
Requirements
Experience providing help desk or desktop support in a detail-oriented business environment.
Working knowledge of Active Directory for user account administration and access support.
Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
Ability to perform basic troubleshooting for hardware, software, and user access issues.
Familiarity with managing and updating service desk tickets in an organized manner.
Strong communication skills with the ability to assist users clearly and effectively.
Ability to prioritize multiple support requests and manage time effectively in a fast-paced setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00320-0013539424
- Posted 13 hours ago
