OverviewThis is a remote role that may only be hired in the following locations: CT, DE, IA, IN, KS, KY, NC, NH, OH, PA, RI, SC, VA, WV, PA, WI, AZ, FL, GA, MI, MO, TN, TX.
We are looking for a hands-on IT Manager to join the Consumer Loan Origination Systems team at First Citizens - we enhance and maintain software solutions that support over 600 branches and thousands of users within the FCB General Bank.
Responsibilities- Directly manage a team of QA, Business Systems Analysts, and Software Engineers that develop and support a set of Consumer Loan Origination systems
- Serve as Technical Owner for a suite of Consumer Loan Origination systems - you will be responsible for development and design leadership, being the public face of IT for those systems, and ensuring up-to-date maintenance and compliance with all Bank requirements
- Provide project leadership for medium to large sized projects as needed
- Create consistent and maintainable processes to ensure quality code and configuration is deployed
- Partner with Product and Business stakeholders to understand and execute key business requirements
- Support production systems through managing a tier-3 support structure to ensure that systems remain stable
QualificationsBachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred:
- Experience with Loan Origination Systems, especially if within large financial institutions
- Direct management experience, especially within a software team
- Experience with vendor management, including escalation support and contract management
- Strong understanding of coding and configuration best practices, including SDLC within regulated environments
- Experience leading and guiding the development of Systems Analysts and Developers, from technical design to code/configuration quality and beyond
- Expert-level communication, both verbal and written
- Ability to quickly gain confidence and respect from others
- Experience working within a Large Financial Institution (LFI) or other similarly regulated environment
- Experience with Agile/Scrum methodologies
- Experience working with and/or managing a mostly-remote team
- A high sense of personal agency - you do not wait for others to identify areas of opportunity, you actively seek them out and drive yourself and your team to execute.
- Leadership experience - this does not have to be direct people management, but you should stand out as a leader and mentor to others around you.
- Software Implementation experience - you know what it means to work on medium to large software implementation projects, and you understand what it takes to maintain and implement software in a production environment
- Experience supporting software applications in a development environment, particularly within the banking/financial services sector
- Appreciation for clear, concise requirements - you can identify when requirements are ambiguous or confusing and will drive for clarity
- Drive to constantly learn new things - we are a fast-growing bank and this team will evolve significantly over the next 3-5 years
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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