School Support Field Technician

IT Field Support Technician Role Summary The Intersect Group is seeking an experienced IT Field Support Technician to provide hands on technical support across multiple office and branch locations. This position is ideal for a technology professional who enjoys working directly with end users, troubleshooting hardware and software issues, and supporting a wide range of endpoint technologies in a fast paced environment. This role serves as a critical resource for desktop support, device deploymen

Overview The Technical Support Agent serves as a frontline technical resource responsible for delivering timely, accurate, and customer-focused support to users experiencing technical issues. This role involves diagnosing and resolving problems across phone, email, and chat channels while clearly communicating solutions and next steps to customers with varying levels of technical knowledge. Successful agents balance strong troubleshooting skills with efficiency, sound judgment, and professional

Description JOB SUMMARY: The Field Services Engineer is a mobile technical expert who provides hands-on support for complex desktop, network, and application issues. This role will collaborate closely with our Tier 2 end-user support team as their field-based escalation point, ensuring seamless resolution of critical incidents. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health. EDUCATION/EXPERIENCE Associate degree in C

Overview The Technical Support Agent serves as a frontline technical resource responsible for delivering timely, accurate, and customer-focused support to users experiencing technical issues. This role involves diagnosing and resolving problems across phone, email, and chat channels while clearly communicating solutions and next steps to customers with varying levels of technical knowledge. Successful agents balance strong troubleshooting skills with efficiency, sound judgment, and professional