Field Service Technician

Our client is looking for a Field Service Technician for a 6-month contract in Troy, NY 12180.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 months

Required Skills & Experience

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
• Able to do extensive traveling via plane and/or car.
• Commercial/large printer experience.
• Experience working on commercial printers and have an electronics / mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.
• Experience with multi-platform Windows O/S.
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.
• Lexmark printer certification

What You Will Be Doing

• Project focuses on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing the toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for the day-to-day operation of applications and equipment, and serves as a customer contact on technical and service-related problems.
• Ensure that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost-effective repair/resolution to minimize customer downtime.