Job Title: Technical Product Manager – Customer Identity & Digital Transformation
Location: San Antonio, Texas
Experience: 12+ Years
Note: High preference will be given for W2 Consultants
Client: Food and Supply Chain Company
Job Summary
We are seeking an experienced Technical Product Manager to lead the strategy, development, and delivery of customer account management and identity solutions. The ideal candidate will have strong expertise in customer identity and access management (CIAM), particularly with Okta, and experience driving digital transformation initiatives. Experience in the Quick Service Restaurant (QSR) industry is highly preferred.
This role requires close collaboration with engineering, UX, security, marketing, operations, and business stakeholders to deliver scalable, secure, and customer-centric digital experiences across web, mobile, and in-store channels.
Key Responsibilities
- Define and execute the product roadmap for customer account management, authentication, authorization, and identity services.
- Lead the implementation and optimization of Okta Customer Identity (CIAM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), lifecycle management, and social login integrations.
- Gather and prioritize product requirements based on customer needs, business objectives, and market trends.
- Partner with engineering teams to deliver high-quality, scalable, and secure identity platforms.
- Drive digital transformation initiatives that improve customer engagement, loyalty, and omnichannel experiences.
- Collaborate with cybersecurity and compliance teams to ensure adherence to security, privacy, and regulatory standards.
- Define product success metrics and monitor KPIs related to customer adoption, authentication success rates, conversion, retention, and account security.
- Manage Agile product development activities, including backlog prioritization, sprint planning, user story creation, and acceptance criteria.
- Work cross-functionally with marketing, loyalty, CRM, customer support, and operations teams to deliver seamless customer experiences.
- Conduct competitive analysis and stay current with emerging trends in identity management, customer engagement, and digital technologies.
- Identify opportunities for process automation and continuous improvement across customer-facing platforms.
- Communicate product vision, roadmap, and release updates to executive leadership and stakeholders.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field.
- 10 + years of Product Management experience in technology or digital products.
- Hands-on experience with Customer Identity and Access Management (CIAM) platforms, preferably Okta.
- Strong understanding of authentication protocols such as OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT.
- Experience managing customer account management features, including registration, login, profile management, password recovery, and account security.
- Proven experience leading digital transformation initiatives.
- Strong understanding of Agile/Scrum methodologies and product lifecycle management.
- Excellent stakeholder management, communication, and leadership skills.
- Experience working with APIs, cloud-based applications, and microservices architectures.
- Ability to translate business requirements into technical product specifications.
Preferred Qualifications
- Experience within the Quick Service Restaurant (QSR), Retail, Hospitality, or Consumer Digital industries.
- Experience with customer loyalty platforms and CRM integrations.
- Knowledge of mobile applications and omnichannel customer experiences.
- Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Certification in Product Management, Scrum, or Okta is a plus.
Key Skills
- Technical Product Management
- Customer Account Management
- Okta CIAM
- Identity & Access Management (IAM)
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- OAuth 2.0
- OpenID Connect (OIDC)
- SAML
- JWT
- Digital Transformation
- Agile/Scrum
- API Integration
- Cloud Technologies
- Product Roadmap
- User Stories
- Backlog Management
- Stakeholder Management
- Customer Experience
- Data Analytics
- Cross-functional Leadership
- Risk & Security Management
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