Desktop Technician 2

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Technician 2 in Chicago, IL.

Position Purpose:
The Desktop Technician will resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Responsible for but not exclusive to the following:
* PC break fix support for the business within market
* Facilitation of onboarding and off-boarding
* VoIP (MS Teams) support
* Mobile phone/device support (IOS & Android)
* Training end-users and assisting with deployment of new technology
* Assist remote support staff when additional resources are required
* Maintain established service level agreements to meet customer expectations and quality standards
* White Glove support for company executives
* Support for North American Brokerage and Valuation and Advisory service lines
* Provide after hours or weekend support during scheduled maintenance or emergencies
* Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures

REQUIREMENTS:
* Bachelor's degree or equivalent experience; Related computing field preferred
* 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred)
* Knowledge of IT processes, general controls, project management, and system development life cycles
* Industry-related technical certificates are a plus or any similar combination of education and experience
* ITIL Foundation certification or knowledge is a plus

Excellent Soft Skills including:
* Customer service, including written and verbal communication
* Conflict resolution
* Strong analytical and problem-solving skills
* Strong interpersonal skills required to interact with end user clients and team members across the organization
* Time management skills, to balance and prioritize work
* Ability to work independently and as part of a team
* Proficient with Windows OS
* Proficient with MS Office 365, including MS Teams
* Knowledge of enterprise ticketing systems (Service Now, or similar is a plus)
* Active Directory, Intune and Azure fundamentals
* Familiar with remote support tools
* Mac experience is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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