NICE SmartReach / LiveVox Platform Engineer

Baltimore, MD, US • Posted 2 days ago • Updated 5 hours ago
Contract W2
On-site
$76.26 - $76.26/hr
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Fitment

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Job Details

Skills

  • Management
  • Workflow
  • Testing
  • Production Support
  • SAP BASIS
  • Screening
  • Recruiting

Summary

Our client, a leading lending platform, is hiring a NICE SmartReach/LiveVox Platform Engineer in Baltimore, MD!

*This is a 6-month W2 contract with benefits and paid holidays! (high chance of extension or conversion)*

In this role, you will configure, manage, and troubleshoot NICE SmartReach / LiveVox outbound campaigns while supporting dialing strategies, campaign workflows, and platform operations. You will also partner with business and technical teams to resolve production issues, optimize campaign performance, and support integrations and ongoing platform improvements.

Responsibilities:

Configure and maintain SmartReach / LiveVox campaigns while optimizing dialing strategies and campaign settings.

Troubleshoot outbound dialing issues including contact records, agent assignments, dispositions, and campaign performance.

Partner with technical and business teams to resolve platform issues and support integrations, testing, and production releases.

Requirements:

NICE SmartReach / LiveVox experience

Outbound campaign and dialer expertise

Strong troubleshooting and production support skills

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 887887
  • Posted 2 days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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