Sr. IT Support Engineer(Mac)

Description
Our client is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do:
- Technical onboarding and ongoing support of users in multiple offices and countries
- Hardware deployment, software installation and maintenance of user machines
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Deploy and decommission user workstation VM's
- Google Workspace end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
- Design and maintain Mobile Device Management policies and profiles for Apple and Android devices
- Update and maintain computer management policies in Jamf / Ivanti / Workspace One
- Work with key stakeholders and end users to identify and implement new processes and technologies
- Educate team members and org users on new processes and technologies
- Work with Audit and Compliance teams to review user access on a bi-weekly basis
- Drive team initiatives/projects
What You'll Need:
- High School Diploma
- Up to 4 years of experience in end user IT
- Good documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction
- Ability to lift up to 50lbs as necessary
- OS Experience: MacOS, Windows 10, iOS, Android
- Software Skills: Okta, Google Workspace, Zoom, Slack
Things that will help:
- Experience with Jira/Confluence
- User level experience with Okta
- Basic understanding of SaaS
- Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies
- Training or certifications: Microsoft operating systems, A+ certification, MacOS support training
- Experience working on big projects and mentoring team members
Additional Skills & Qualifications
mac troubleshooting, good documentation and communication skills. since it is an entry level role, this person must have great aptitude
Common tickets: OKTA password resets, zoom room troubleshooting, distribution list management, and basic mac troubleshooting.
Environment:
- 95 % Mac
- Zoom rooms, digital signage (windows)
- G-suite environment
- Most applications are all cloud based
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Palo Alto, CA.
Pay and Benefits
The pay range for this position is $35.00 - $47.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Palo Alto,CA.
Application Deadline
This position is anticipated to close on Apr 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.