Oracle Retail MFCS Support Lead
Sradha Technologies LLC
Dice Job Match Score™
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Job Details
Skills
- Oracle MFCS
- L2/L3 Support
Summary
Candidates can be in US (or) Canada (or) Mexico. But they should be ready to work in PST time.
Roles & Responsibilities
- Retail Lead with 8+ years of IT experience with 5+ years in Oracle Retail applications support.
- Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
- Provide functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock Ledger, and Retail Operations.
- Manage and resolve production incidents, service requests, and problem tickets within SLA targets.
- Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA.
- Oracle Retail Cloud support experience.
- Drive Major Incident Management (MIM), Root Cause Analysis (RCA), and preventive action planning.
- Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
- Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
- Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
- Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
- Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
- Lead deployment, release validation, and post-production support activities.
- Track support KPIs, SLA compliance, service metrics, and governance reporting.
- Mentor support team members and drive knowledge management and operational excellence initiatives.
- Identify automation and continuous improvement opportunities to enhance application stability and support efficiency.
- Strong hands-on experience with Oracle Retail MFCS (Mandatory).
- Good understanding of retail merchandising and inventory management processes.
- Strong Oracle SQL and PL/SQL skills.
- Good Understanding on Retail Integration systems.
- Experience supporting integrations, APIs, batch processing, and interface troubleshooting.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Experience managing ITIL-based support operations and support governance.
- Excellent stakeholder management, customer communication, and team leadership skills.
- Prior experience supporting large retail customers in a managed services/support environment.
- Dice Id: 91173310
- Position Id: 9141024
- Posted 2 hours ago
Company Info
Sradha Technologies is a forward-thinking software solutions and technology consulting firm dedicated to helping businesses thrive in today’s digital landscape. Our mission is to deliver innovative, scalable, and cost-effective solutions that streamline operations, drive efficiency, and fuel sustainable growth for our clients.
Backed by a team of seasoned professionals with diverse industry expertise, we pride ourselves on a collaborative, client-centric approach—ensuring that each project is tailored to meet unique business needs. Whether you’re seeking to modernize legacy systems, embrace cloud technologies, or leverage data analytics, Sradha Technologies stands ready to be your trusted partner in digital transformation.
Key Focus Areas:
Custom Software Development
Cloud Integration & Migration
CIAM
IT Consulting & Strategy
By blending cutting-edge technology with deep industry knowledge, we empower organizations to innovate, adapt, and stay competitive in a rapidly evolving market. Ready to take the next step in your digital journey? Connect with us to learn how Sradha Technologies can help your business achieve its full potential.
