Product Support - Product Specialist, Officer

{"description": " Job Description

Who we are looking for

The Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As Product Specialist you will:

• Provide phone and email technical consultancy to trouble shoot and optimize database, application and n-tier client issues.
• Analyze client's installation, setup and make best practice recommendations on the same.
• Perform database tuning, reviewing SQL queries for efficiency.
• Analyze hardware requirements and review system integrations with client's in house systems, downstream liquidity providers and settlement venues.
• Make recommendations for better workflow re-engineering and / or tuning trading environment and workflow processes.
• Resolve technical issues in a timely manner using the available resources within the company.
• Manage and prioritize client issues and case loads appropriately.
• Communicate and follow up effectively with client, both orally and in writing.
• Document and communicate findings and recommendations to ensure a high degree of knowledge transfer to clients.

What we value

These skills will help you succeed in this role:

• Prior Technical Support Experience.
• Strong proficiency with SQL Server/ Oracle , preferably Microsoft SQL Server.
• Proficient in performance tuning, log shipping / replication etc. on MS SQL Server.
• Familiarity with batch processing - database imports, exports.
• Knowledge of UNIX, MS SQL Server, crystal reports.
• Exposure/understanding of Apache/Tomcat and N-tier application architecture, Pearl/Shell scripting.
• Strong Analytical/Technical Skills to analyze problems and provide solutions.
• Proficiency in programming (.Net/Java, Perl) and experience in all phases of Software Development Lifecycle.
• Significant investment management / business knowledge & industry experience.
• Understanding and experience in one or more of the following: Trade order & execution management systems, Portfolio management, Investment compliance systems (pre trade and post trade) and Post trade matching systems (eg: OMGEO).
• Understanding and experience working on one or more of the following asset classes: Equities, Fixed income, FX, OTC and Exchange traded derivatives.
• Applies strategic thinking to business problems and opportunities.
• Takes initiative and pro-actively identifies and solves problems.
• Excellent communication and analytical skills.
• Tenacity to drive issues to resolution.
• Team player attitude.

Education & Preferred Qualifications

• 0-5 years experience on database platforms with software application packages.
• Broad knowledge of systems architecture and performance tuning.
• A background in Portfolio management and Trade order and execution applications is preferred.
• Ideally a Bachelor's degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.

Additional requirements

Periodic off-hours support

Salary Range:
$70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.", "salary_raw": "Row(double=None, string='USD 70,000.00 - 118,750.00 per year')"}