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Field Services Engineer

Muskegon, MI, US • Posted 1 day ago • Updated 1 day ago

Full Time

Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Field Services Engineer

Summary

Job Description:

Must Have Technical/Functional Skills-

Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support

On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management

Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.

Roles & Responsibilities:

Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support

t, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect

Printer support, OT support, factory PCS support, manage team and customer requests on priority.

Generic Managerial Skills, If any:

Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,

Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10508656
Position Id: 8989394
Posted 1 day ago

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