Technical Support - Mobile Device Support

Job Title: Technical Support - Mobile Device Support

Location: Richmond, VA ( Hybrid: 3 days Onsite & 2 days REMOTE )

Duration: 7+ Months (Extension Possible)

Description:

This person will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers.

Skills & Experience Needed:

• At least 2 years of experience with help desk & Level 2 (L2) support


• At least 2 years of experience in IT asset management


• At least 1 years of experience with Mobile device support


• At least 2 years of experience with ServiceNow

Responsibilities:

• Troubleshoot and resolve mobile device issues or problems with device hardware and software


• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed


• Lead day to day enrollment/provisioning/monitoring of smartphones


• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices


• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues


• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)


• Utilize ServiceNow for asset & incident management


• Manage mobile devices in Workspace UEM


• Use Excel & G-Sheets formulas for analyzing, recording, & reporting

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.