Service Desk Technician

The Service Desk contractor will be a Senior member of a team responsible for the organization's service desk and is responsible for delivering exceptional service and consultation to a wide variety of users across four physical locations as well as being a main point of escalation for the other technicians on the team, in addition to maintaining and developing Continuous Process Improvement initiatives for the service desk and IT as a whole.
The successful candidate will have a proven track record of service and support to a wide range of users across multiple locations remotely and in person as well as experience managing systems and servers related to end-user support. Occasional travel required.
Description
Team escalation point for difficult break/fix issues
Manage documentation for environment specific break/fix and make sure that new solutions are documented
Collaborate with technical engineers to identify and resolve complex issues
Identify and escalate critical issues to management
Communicate directly with application and service reps
Manage new projects and technology deployments
o Research and develop new/bleeding edge solutions throughout the year
o Provide support for new technology implementations by testing software and installing updates
o Stay on top of in-place technology as it develops and monitor outages and possible improvements
o Participate in end user training sessions to ensure that users can use new technologies effectively
Team escalation for all support issues
Experience providing courteous end user support and White Glove VIP support
SME for multiple systems
Support end users via telephone, email, ticketing system and in-person
Support approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira,
Assist users with booking, setting up, configuring and launching Webinars
Assist users with A/V equipment and issues in the conference rooms
Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment
Additional Skills & Qualifications
Experience with IT Service Management (ITSM) practices
Knowledge of networking technologies and how end users interact with them
Strong knowledge supporting the Windows operating system
Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
Experience working with external vendors and maintaining vendor client relationships
Computing hardware deployment and imaging
Strong troubleshooting skills
Skilled in Root Cause Analysis
Knowledge of Active Directory support
Ability to work within a team as well as independently
Strong knowledge of VMware based virtual desktops, implementation and support
Excellent communication skills, written and verbal
Experience with a help desk ticketing system
Ability to lift 50 pounds to desk height
Experience with asset management
Experience with mobile device management
Additional consideration will be given to users with the following skills/experience:
PowerShell or other scripting languages
Building and managing reports
Experience supporting users while traveling or away from common equipment
End user training experience
Technical writing experience
Job Type & Location
This is a Contract position based out of Albany, NY.
Pay and Benefits
The pay range for this position is $28.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albany,NY.
Application Deadline
This position is anticipated to close on May 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.