About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:Tryfacta is seeking a
Support Technician 3 for our client in
2500 Montopolis Drive, Austin Texas 78741. This is a
temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Support Technician 3Location: 2500 Montopolis Drive, Austin Texas 78741.
Duration: 6 Months with possible extension till 2027Work Schedule: Onsite/HybridResponsibilities for this position include, but are not limited to:Job Description:The successful candidate will provide back-end support for Austin Energy's Safety Incident Management System (Cority), which is also used for other enterprise-level functions. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.
To be considered for this position, you should have: [Skills, Education, or Experience] - WORKER SKILLS AND QUALIFICATIONS (Required) Minimum (Required): insert specific minimum skills for this Contract Position)
Years Skills/Experience - 8+ Experience providing back-end support for enterprise technology systems, including quality
- control, user administration, workflow review and creation, and troubleshooting
- 8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.
- Preferred (Optional): insert specific preferred skills for this Contract Position)
- 1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system
- 3+ Experience in using the Cority GX2 platform specifically.
- 3+ Experience providing advanced and escalated technology service support
- 1+ Experience with Microsoft Office 365
- 1-3 Provide professional technical customer service to users
Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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