In this role, you will be responsible for application management and support of AI-related applications, understanding design enhancement changes and supporting the client's application which is used by the business globally.
You will be responsible to review and create technical assessment and process documents, debug Azure Platform issues, know KQL and App Insights, do Azure Monitoring, be familiar with CosmosDB and Postgres, troubleshoot front end and middle-layer related performance issues and provide strong technical leadership to the support team onshore and offshore. The application is PaaS driven and has AI, Cosmos DB and Postgres components.
Note: This is a HYBRID role, work from home on Mondays and Fridays and generally work Tuesday, Wednesday and Thursday onsite with the team in Montvale, NJ. (OK for candidate to relocate at the beginning of the assignment, to be local/commutable to Northern NJ).
Responsibilities:
- Must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential. The team consists of onshore and offshore members, the ASL role is to manage this team and drive continuous improvement.
- Work closely with the Development Team and particularly the Program/Project Managers to be aware of new development and fixes, and how that will affect the various environments.
- Conduct a weekly standup with the team and associated members of the team from other departments.
- Attend multiple team calls for support awareness Program Manager's project-related calls Drive major incident resolution and follow-up, determining the root cause and taking action to avoid these issues from recurring
Skills:
• Strong knowledge on Azure PaaS infrastructure, Open AI concepts
• Cosmos DB and Postgre are advantages.
• Experience with monitoring tools and networking tools
• Experienced in ITIL pillars, i.e., Operational Support, Planning, Release/control/validation, Service Agreements
• Highly experienced with working in team situations, involving critical situations and asking the right questions
• Influencing members of other teams not in a direct reporting line and holding people and vendors accountable
• Capable of managing a high daily workload, provide weekly status on current incident state as well as next steps to resolve.
Other skills highly desired:
- APPLICATION SUPPORT
- DATABASE ADMINISTRATION
- NETWORKING
- OPERATIONAL SUPPORT
- EXCELLENT CUSTOMER SERVICE SKILLS
- PAAS
- TECHNICAL LEADERSHIP
- POSTGRES
- ITIL
- IT INFRASTRUCTURE LIBRARY
- DEBUG
The following attributes are also essential to a successful career within Application Support:
- Empathy with users
- Patience and understanding
- Acceptance of ownership
- Investigation and diagnostic skills
- Excellent customer service skills
- Attention to detail
- A proactive approach
- Ability to work under pressure and to tight deadlines
Education: Bachelor's or Master's in computer science preferred
Also Preferred: ITIL, MCSD – Azure Solutions Infrastructure Skills and Experience, any Azure certifications
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