UC4 Technology Infrastructure Operations Engineer

***Position is bonus eligible***

Prestigious Financial Company is currently seeking a UC4 Technology Infrastructure Operations Engineer. Candidate will be managing production administration of application scheduling and automation using Automic / UC4 software across AWS and on-premises platforms (Windows, MVS, Linux). The position serves as a technical evangelist for the best operational practices, working cross-functionally with Production Support, Release Management, Platform Services, Development, Testing, and Business Operations teams to shift the organization from reactive to proactive operations.

Responsibilities:

Development Support: Code and maintain uc4 objects for development and testing teams; provide first-level support for non-production environments

Production Support: Provide second-level troubleshooting for scheduling issues in production environments

Automic Administration: Perform basic Automic/UC4 system administration including starting/stopping the Automic system and agents

Security Management: Maintain accurate inventory of all departmental owned logon IDs and passwords in CyberArk

Disaster Recovery: Provide support for all disaster recovery tests and exercises

Enterprise Scheduling & Automation

Complex Scheduling: Develop, maintain, and optimize job schedules using Automic/UC4 software across multiple AWS cloud and on-premises platforms (Windows, MVS, Linux), managing multi-job dependencies and automated workflows

Scripting & Automation: Utilize Automic scripting language, Python, PowerShell, and other scripting tools to automate variable passing, job execution, and test environment setup; use REGEX for pattern matching and validation

File Transmission: Coordinate and test new file transmissions with exchanges and members using Connect Direct, Sterling Integrator, and FTP protocols

Batch Processing: Prepare and maintain batch jobs and REST API calls

Proactive Operations: Lead the shift from reactive to proactive operational posture by identifying and addressing issues before they impact production

Performance Analysis: Analyze and report on production performance, capacity planning, and critical-path processing opportunities

Metrics & KPIs: Develop, monitor, and report Key Performance Indicators to maintain compliance and drive measurable improvements through trend analysis

Problem Resolution: Identify and diagnose complex problems affecting production performance; stand up SWAT teams when needed to drive resolution of ongoing issues

Cross-Domain Collaboration: Work across network, database, storage, and application teams to assist with tuning and optimization

Risk Management: Surface environmental and operational risks; analyze repeating alerts to proactively identify issues

ITIL Leadership: Actively participate in and shepherd Incident, Problem, and Change Management processes using ServiceNow; ensure adherence to ITIL best practices

Process Automation: Evangelize for and implement repeatable, scalable automated processes

Capacity Planning: Forecast system demands and recommend upgrades, expansions, and reconfigurations

On-Call Support: Provide on-call and/or on-site support for installs, production issues, and system availability

Off-Hours Work: Participate in after-hours and weekend maintenance windows as required

Troubleshooting: Perform complex hardware and software troubleshooting, taking corrective actions or coordinating with IT staff and vendors

Qualifications:

Advanced proficiency with Automic/UC4 Scheduler and Automic scripting language

Strong knowledge of OS/390 JCL and IBM utilities

Proficiency with modern scripting languages (Python, PowerShell, Bash) and REGEX for pattern matching and validation

Experience with REST API integration and development

Proficiency with transmission protocols: Connect Direct, Sterling Integrator, FTP

Experience with ServiceNow for incident, problem, and change management

Working knowledge of ITIL principles and processes

Proficiency with Unix/Linux commands and tools (Putty, WinSCP)

Experience across multiple operating systems (Windows, OS/390, Linux) in both cloud and on-premises environments

Strong understanding of technical monitoring, metrics, and alerting systems

Knowledge of application lifecycle and deployment processes

Strong PC skills and proficiency with Microsoft Office Suite including Visio

Sophisticated understanding of enterprise technology architecture

Mature understanding of the relationship between software and hardware

Education and/or Experience:

Bachelor's degree in Computer Science, Engineering, Telecommunications, or related technical discipline (or equivalent combination of education and experience)

5+ years of experience in infrastructure engineering and production systems operations

AWS certifications preferred