User Support Specialist

St. Louis, MO, US • Posted 19 hours ago • Updated 10 hours ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary
This role involves providing technical support to end-users by responding to inquiries, troubleshooting hardware, software, and network connectivity issues. The individual will diagnose root causes, implement solutions, and serve as a primary point of contact for support requests. It requires maintaining systems, documentation, and ensuring customer satisfaction through clear communication and effective problem resolution.

Responsibilities

  • Respond to customer inquiries and troubleshoot issues related to hardware, software, and network connectivity.
  • Diagnose and resolve technical problems using established troubleshooting procedures.
  • Serve as the primary contact for support requests, logging all calls and issues in the ticketing system.
  • Escalate complex or recurring issues to Tier 2 or higher-level support teams.
  • Install, configure, and maintain software and related systems.
  • Create and update internal documentation, procedures, and FAQs.
  • Guide users through system usage and provide follow-up support to ensure resolution.
  • Manage user accounts, distribution groups, shared mailboxes, and file sharing permissions.
  • Utilize tools such as ServiceNow or similar systems to track and manage support tickets.
  • Maintain knowledge of relevant technologies, including Microsoft applications, Active Directory, and VPN connections.

Qualifications

  • Bachelor’s degree with 2-5 years of experience or equivalent technical experience.
  • At least 2 years of experience in IT support or help desk environments.
  • Current DoD 8570 IAT Level I certification (e.g., A+, Network+, SSCP).
  • Proficiency with Microsoft Office Suite, Outlook, Teams, OneDrive, and SharePoint.
  • Familiarity with troubleshooting Adobe issues and Microsoft Office applications.
  • Understanding of Azure Active Directory, ADUC, and EDMS (preferred).
  • Knowledge of VPN and Remote Desktop connections (preferred).
  • Strong diagnostic skills and the ability to manage multiple support tickets effectively.
  • Excellent verbal and written communication skills for technical and non-technical audiences.
  • Ability to work independently, prioritize tasks, and meet SLAs.
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $20.00 - $25.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113470
  • Posted 19 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Justin Gattis

Justin Gattis

Strategic Delivery Recruiter @ GDH
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