Application Support Engineer (Engineering Applications / AMS)

Job Title: Application Support Engineer (Engineering Applications / AMS)

Location: Overland Park, KS 66211 (100% Onsite)
Duration: Contract
Shift: 2nd Shift (Occasional On-Call for P1/P2 Incidents)

Job Description

We are looking for an experienced Application Support Engineer with strong expertise in Application Maintenance & Support (AMS) within an Engineering environment. The ideal candidate will support critical engineering applications, troubleshoot production issues, manage high-priority incidents, and ensure application availability while following ITIL best practices.

The candidate should have hands-on experience supporting Engineering/CAD applications along with Microsoft productivity tools and possess excellent troubleshooting and communication skills.

Responsibilities

• Provide Application Maintenance & Support (AMS) for engineering applications.
• Install, configure, maintain, and troubleshoot engineering software.
• Support Microsoft Office, Adobe Suite, Bluebeam, Autodesk, Bentley and related applications.
• Handle Production Support activities and resolve application issues.
• Manage P1/P2 production incidents and participate in Root Cause Analysis (RCA).
• Follow ITIL processes including Incident, Problem, Change, and Knowledge Management.
• Perform application monitoring, issue tracking, and reporting using ITSM tools.
• Troubleshoot application, SQL/database, and hybrid cloud related issues.
• Coordinate with infrastructure and engineering teams to resolve complex issues.
• Provide excellent end-user support and communicate technical issues in simple business language.
• Participate in after-hours/on-call support for critical production issues.

Required Skills

Mandatory

• 5+ years of Application Support (AMS) experience
• Engineering Application Support experience
• Production Support
• ServiceNow ITSM / Service Desk
• P1/P2 Incident Management
• ITIL Framework
• Root Cause Analysis (RCA)
• Strong troubleshooting skills

Candidate should have experience with at least 4 of the following:

• Bluebeam
• Adobe Suite
• Microsoft Office
• Autodesk Applications
• Bentley Applications
• SQL (Basic)
• CAD Applications
• HQMS
• Clarity

Preferred Skills

• Hybrid Cloud troubleshooting
• Engineering/Construction domain experience
• Excellent communication skills
• Ability to work in a fast-paced production support environment
• Experience working in rotational or second shift support