Position: Datacenter Field Operations Technician
Location: - New Albany, OH (Onsite)
Employment Type: Contract
Experience Required: 2 - 8+ Years
Role Summary:
We are seeking a Data Center Field Operations Technician to support data center deployment, cabling, testing, maintenance, and break/fix operations in a large-scale data center environment. The ideal candidate will have hands-on experience with fiber optics, rack installations, network hardware, and physical layer troubleshooting while maintaining the highest standards of safety, quality, and operational excellence.
Key Responsibilities:
Rack Deployment & Cabling
- Perform rack receiving, rack & stack, cabling, energization, and decommissioning activities.
- Install and route fiber and copper network cabling.
- Support rack relocation, redeployment, and connectivity validation.
- Maintain cable management and labeling standards.
Testing & Quality Assurance
- Perform fiber testing using OTDR, optical power meters, VFL, and loopback testing tools.
- Conduct fiber cleaning, inspection, and continuity validation.
- Document and escalate circuit failures and quality issues.
Break/Fix & Troubleshooting
- Diagnose and repair fiber and copper connectivity issues.
- Replace failed switches, optics, cables, and other hardware components.
- Perform physical layer troubleshooting, including connector, light-level, and cable faults.
- Support hardware RMA and hot-swap procedures.
Operations & Maintenance
- Execute preventive maintenance activities and fiber-cleaning campaigns.
- Support cable dressing, documentation audits, and equipment verification.
- Maintain tools, work areas, and equipment in compliance with EHS standards.
- Coordinate with vendors and cross-functional teams as required.
Safety & Compliance
- Follow EHS, LOTO, ESD, and PPE requirements at all times.
- Safely operate ladders, lifts, and other approved equipment.
- Report safety concerns and maintain compliance with data center procedures.
Required Skills:
- OSHA 10 or OSHA 30 Certification (Mandatory).
- Experience or knowledge in fiber splicing.
- 2-5 years of experience in Data Center Operations, Network Cabling, Telecommunications, or a related field.
- Hands-on experience with fiber optic installation, testing, and troubleshooting.
- Experience with rack & stack deployments and structured cabling.
- Familiarity with enterprise or hyperscale data center environments.
- Experience using ticketing systems and maintenance workflows.
- Ability to perform physical layer (Layer 1) troubleshooting.
- Ability to lift 50+ lbs and work in active data center environments.
Technical Skills:
- Fiber Optics: OM4, OS2, MPO/MTP, splicing, termination, testing, and cleaning.
- Rack & Stack deployment and structured cabling.
- Network hardware installation and optics handling.
- OTDR, Optical Power Meter, VFL, and cable certification tools.
- Physical Layer (Layer 1) troubleshooting.
- Ticketing and workflow management systems.
Preferred Qualification:
- BICSI Installer or Technician Certification.
- Experience in hyperscale or campus-scale data centers.
- Familiarity with DCIM and asset management tools.
- Experience with liquid-cooled rack systems (AALC).
- Background in telecom carrier operations or enterprise network support.
Physical Requirements:
- Ability to lift and move equipment up to 50 lbs.
- Comfortable working in data halls, confined spaces, and elevated work areas.
- Ability to stand, walk, and work for extended shifts.
- Fine motor skills for fiber handling and connector cleaning.
