IT Support Technician

Dublin, OH, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Analytical Skill
Business Systems
Collaboration
Communication
Conflict Resolution
Customer Service
Documentation

Summary

We are looking for IT Support Technician for our client in Dublin, OH

Job Title: IT Support Technician

Job Location: Dublin, OH

Job Type: Contract

Job Description:

Pay Range: $20hr - $25hr

The IT Support Technician will provide technical support for internal proprietary systems and applications.
The role involves troubleshooting software issues, assisting users with system-related problems, and ensuring timely resolution of support requests.
The candidate will work closely with internal teams to resolve complex issues, escalate critical problems when necessary, and support the organization s quality and service standards.

Requirement/Must Have:

Experience providing help desk or technical support services.
Experience supporting internal or proprietary business systems.
Strong troubleshooting and analytical skills.
Proficiency with Microsoft Office applications.
Excellent customer service and communication skills.
Ability to manage multiple support requests and prioritize tasks effectively.

Experience:

Minimum five years of help desk or technical support experience or equivalent combination of education and experience.
At least two years of experience working with proprietary systems such as JURIS, One Team, SIR, TAMS, or Voyager preferred.
Experience troubleshooting application and software issues in enterprise environments.

Responsibilities:

Provide moderate to complex technical support for internal proprietary systems including JURIS, One Team, SIR, TAMS, and Voyager.
Respond to support requests received through email or other ticketing channels.
Perform troubleshooting and assist with software-related issues.
Escalate technical issues to appropriate teams or departments when necessary.
Communicate high visibility or critical issues to supervisors in a timely manner.
Maintain documentation related to support activities and issue resolutions.
Support the organization s quality programs and service standards.
Perform additional duties as assigned.

Skills:

Help desk and technical support.
Application troubleshooting and issue resolution.
Customer service and communication.
Service center processes and procedures.
Time management and task prioritization.
Team collaboration and problem solving.

Qualification And Education:

Bachelor s degree from an accredited college or university preferred.
Equivalent combination of education and technical support experience may be considered.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: OH_ISUT_0316
Posted 16 hours ago

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