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Field Support Engineer

Las Vegas, NV, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

No Travel Required

On-site

$60,000 - $70,000/yr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Customer Service
IMAC
IOS Development
Help Desk
Mobile Devices
Microsoft Operating Systems
Laptop
SAP BASIS
Microsoft Windows 7
Technical Support
Communication

Summary

Locations - Boston, MA
Las Vegas, NV
Honolulu, HI
PHOENIX, AZ
ORLANDO, FL
Houston, TX
PHOENIX, AZ

Muskegon, MI-- $62-75K
Falconer, NY- $62-75K

Job Description

Must Have Technical/Functional Skills

Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
Maintain, analyze, and troubleshoot, software and computer peripherals.

Roles & Responsibilities

Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Must have reliable transportation and clean driving history
Travel to Various sites on demand basis would be required.
Ability to set up, configure and add all hardware.
Assist client internal IS technicians with large IMAC’s
Break-fix & IMAC support, periodic maintenance
Provide technical support to end-users via telephone and in person.
Assist coworkers in the resolution of end-user’s technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
Following proper manufactures procedures for ordering parts and returning defective parts.
Manage (Service Now) ticket queue constantly throughout the day.
Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
Diagnose and resolve technical hardware and software issues.
Gather information to determine the issue by evaluating and analyzing the symptoms.
Partners with other departments to provide technical assistance.
Knowledge in handling Wi-Fi and LAN access issues
VPN setup and troubleshooting
Network authentication issues
Identify priorities and redirect problems to appropriate resources.
Organize ideas and communicate appropriate messages.
Stay current with system information, changes, and updates.
Handling all designated workstation installations and updates

Generic Managerial Skills, If any

4+ years of hands-on technical knowledge of laptop and desktop design and software installation.
Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
Possess 2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)
Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.
Printer/Copier experience preferred.
Working knowledge of systems hardware, printers, scanners and other peripheral devices.
Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.
Experience providing IT technical support to senior leaders of an organization.
Ability to visualize and troubleshoot complex issues remotely.
Highly developed analytical troubleshooting skills.
Able to multi-task, work independently with minimal supervision as well as within a team environment.
Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Salar y Range-$60,000-$70,000 a year

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 8987893
Posted 5 hours ago

Contact the job poster

Preetirekha Jena

Recruiter @ TATA Consultancy Services Limited

View Profile

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