Field Technician

Las Vegas, NV, US • Posted 1 day ago • Updated 5 hours ago
Full Time
On-site
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Job Details

Skills

  • IT Consulting
  • IT Operations
  • Field Service
  • FOCUS
  • Tier 3
  • Remote Support
  • Routers
  • PuTTY
  • Cabling
  • Opera
  • Documentation
  • Issue Resolution
  • Technical Support
  • Microsoft Windows
  • Active Directory
  • Microsoft Office
  • Network
  • TCP/IP
  • Switches
  • Routing
  • Point Of Sale
  • Hospitality
  • IT Service Management
  • ServiceNow
  • Management
  • Customer Facing
  • Communication
  • Customer Service
  • VMware
  • Bilingual
  • English
  • Spanish
  • CompTIA
  • Network+
  • Computer Hardware
  • Law

Summary

  • JOB-7643
  • Field Technician
  • Las Vegas, NV
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Field Technician to join our team.

    Summary:

    We are seeking an experienced Field Technician to support IT operations across casino and hospitality environments. This role is responsible for support, field services, and maintaining critical gaming and hotel systems, with a strong focus on platforms such as Aristocrat Technologies.

    Key Responsibilities:

    • Provide Tier 3 / 4 onsite and remote support for casino, hotel, and POS systems
    • Support and troubleshoot gaming systems with emphasis on Aristocrat platforms, with additional support for IGT and similar systems
    • Install, configure, and maintain hardware and software including gaming terminals, workstations, POS devices, and peripherals
    • Perform network troubleshooting (connectivity, switches, routers, cabling) using tools such as PuTTY and cable testers
    • Support PMS and POS systems (e.g., Opera, Micros Symphony, InfoGenesis)
    • Manage incidents and service requests through ITSM tools (e.g., ServiceNow, Ivanti)
    • Execute system upgrades, patches, and routine maintenance across Windows environments
    • Assist with integrations between gaming systems, POS, and hotel platforms
    • Maintain documentation for system configurations, procedures, and issue resolution
    • Travel between properties to support multi-site operations as needed


    Required Qualifications:

    • 3+ years of IT support experience, preferably in casino, gaming, or hospitality environments
    • Hands-on experience supporting gaming systems, particularly Aristocrat platforms; exposure to IGT or similar systems is a plus
    • Strong knowledge of Windows OS, Active Directory, and Office 365
    • Experience with network troubleshooting (TCP/IP, switching, basic routing)
    • Familiarity with POS and PMS systems in hospitality environments
    • Experience with ITSM/ticketing tools such as ServiceNow or Ivanti
    • Ability to manage high-priority incidents in fast-paced, customer-facing environments
    • Strong communication and customer service skills


    Preferred Qualifications:

    • Experience supporting multi-property casino environments
    • Exposure to VMware or virtualized infrastructure
    • Bilingual (English/Spanish) preferred
    • Industry certifications (e.g., CompTIA A+, Network+) or equivalent experience


    Additional Requirements:

    • Must be 21+ and able to obtain/maintain a gaming license
    • Availability for all shifts including nights, weekends, and holidays
    • Reliable transportation and willingness to travel between locations
    • Ability to lift and install IT hardware as needed


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: linktech
  • Position Id: JOB-7643
  • Posted 1 day ago

Company Info

About Link Technologies

Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.

 

Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.

 

Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do

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