ServiceNow Developer

Job#: 3041295

Job Description:

Title: ServiceNow Developer

Duration: 3+ month contract w/ possibility to extend longer based on new project demand

Pay: $65-$80/hr

Location: Remote - EST Schedule

Job Summary

We are seeking a highly skilled ServiceNow Developer to support the completion of a global, business-critical application built on the ServiceNow App Engine platform. This custom scoped application is used by field operations teams across multiple international locations to capture and manage operational observations, guest experience concerns, attraction issues, and service-related feedback. The application was originally developed in Microsoft Power Apps and is being re-platformed to ServiceNow to improve scalability, maintainability, and long-term support. The platform is approximately 80% complete, and this resource will play a key role in delivering the remaining functionality, troubleshooting existing code, enhancing the user experience, supporting testing efforts, and preparing the solution for production deployment. This role requires a hands-on developer who can quickly understand existing code written by another engineer, independently investigate issues, and deliver high-quality solutions within an accelerated timeline. The ideal candidate will bring strong experience with ServiceNow App Engine, custom scripting, frontend development, UI configuration, and application troubleshooting.

Day-to-Day Responsibilities

ServiceNow Development & Enhancement

• Enhance and complete a custom scoped application built within ServiceNow App Engine.
• Troubleshoot, analyze, and modify existing code developed by previous resources.
• Develop and maintain:
  • Client Scripts
  • Business Rules
  • UI Policies
  • UI Actions
  • Script Includes
  • Flow Designer workflows
  • Form logic and validations
• Create and modify custom screens, workflows, buttons, and conditional logic throughout the application.
• Support the development of location-specific user experiences and views to accommodate varying operational requirements across multiple sites.

User Interface & Front-End Development

• Improve application usability and user experience across existing screens and forms.
• Modify frontend components using HTML, CSS, JavaScript, and ServiceNow platform capabilities.
• Ensure screens, navigation paths, and workflows function correctly across multiple business scenarios.
• Implement dynamic form behaviors and conditional logic based on user selections and operational processes.

Testing & Quality Assurance

• Perform regression testing on existing functionality and enhancements.
• Investigate defects and validate fixes before deployment.
• Support User Acceptance Testing (UAT) by troubleshooting and resolving issues identified by business users.
• Collaborate with project leadership to prioritize and address defects throughout testing cycles.

Documentation & Knowledge Transfer

• Document application architecture, configurations, workflows, and business logic.
• Create technical documentation to support future maintenance and enhancements.
• Provide knowledge transfer materials for internal stakeholders and future support teams.
• Participate in project meetings and collaborate with project managers and stakeholders.
• Investigate and troubleshoot existing ServiceNow application functionality.
• Develop custom scripts and UI enhancements within App Engine.
• Modify workflows, validations, navigation paths, and business logic.
• Perform testing and regression validation across existing and newly developed functionality.
• Support data migration and data validation efforts.
• Address UAT feedback and resolve application defects.
• Create and maintain technical documentation.
• Partner with business and technical teams to ensure successful project delivery.

Qualifications

• 5+ years of ServiceNow development experience.
• Strong hands-on experience with ServiceNow App Engine and custom scoped application development.
• Deep expertise in Custom Scripts, UI Policies, UI Actions, and Flows.
• Strong frontend development experience within ServiceNow.
• Experience troubleshooting and enhancing applications developed by other engineers.
• Experience creating custom forms, screens, workflows, and business logic.
• Strong JavaScript development skills.
• Experience with HTML and CSS customization within ServiceNow.
• Experience performing regression testing and production readiness validation.
• Experience supporting data migration initiatives through custom scripting.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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