Skill
Required / Desired
Amount
of Experience
Enterprise systems monitoring and incident response across Linux and Windows environments.
Required
5
Production operations support for online, batch, and file transfer systems.
Required
5
Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent.
Required
3
Root cause analysis and troubleshooting of system, application, and infrastructure issues.
Required
5
ITIL-aligned operational support, including incident, problem, and service request management.
Required
3
Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders.
Required
4
Operational documentation development and maintenance, including runbooks and playbooks.
Required
3
Ability to work independently while coordinating with cross-functional technical teams.
Required
5
Strong written and verbal communication skills for documenting issues, workflows, and resolutions.
Required
5
Ability to support a 24x7 operations environment, including on-call rotation.
Required
3
UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl).
Highly desired
3
Familiarity with enterprise monitoring and alerting tools.
Desired
2
Experience supporting large, multi-user enterprise environments.
Desired
2
Knowledge of application lifecycle support and production readiness practices.
Desired
3
Years
Question
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